Delivery and Payment Terms

Delivery

We ship worldwide. All orders will be shipped from Moscow.

The cost of delivery is calculated automatically after entering the country, city and zip code on the checkout page.
Delivery cost starts as low as 11$ / €10 / £9 / 500 ₽ depending on your location and order.

If your billing address is the same as your shipping address, you don’t have to fill in a shipping address. Use different addresses and contact information to deliver your order to your friends, parents, or to give someone as a gift. With a regular order, only the billing address is filled in.

Available delivery options: Russian Post (regular, expedited, EMS), courier delivery in Moscow, local pickup (Moscow).

If you have any difficulties with payment, contact us using the feedback form or in the chat below right.

If you have any questions about payment, please feel free to contact us.

Worldwide

We ship to all countries that can be delivered by Russian Post.
If Russian Post is not displayed as a delivery option, it probably means that delivery to your country is not available.

If you have found your country in the list below, don’t get upset. Contact us here or in the chat box at the bottom right. Write your address and e-mail in your message. We will send you PayPal invoice for payment and use alternative shipping method.

Here’s a list of the countries which our delivery service in unable to deliver to due to COVID regulations at the moment: Algeria, Angola, Antigua And Barbuda, The Bahamas, Barbados, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei-Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Costa Rica, Côte d’Ivoire, Democratic Republic of the Congo, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Fiji, Gabon, Gambia, Guyana, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Jamaica, Kenya, Kiribati, Democratic People’s Republic Of Korea (North Korea), Lao People’s Democratic Republic, Lesotho, Liberia, Libya, Madagascar, Macao, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Rwanda, Saint Kitts And Nevis, Saint Lucia, Saint Vincent And The Grenadines, Samoa, São Tomé and Príncipe, Seychelles, Senegal, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sudan, Suriname, Syrian Arab Republic, Tanzania, Timor-Leste, Togo, Tonga, Trinidad And Tobago, Tunisia, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe.

More information about current situation can be found here.

To find a skate shop selling our products, check the Pills Wheels Retailers section.

You can always specify any additional requirements in the comments of the order you place, or just contact us.

The terms of international delivery are regulated before crossing the border and can be found on the website of Russian Post. In our experience the full term of standard international delivery can take from 5 to 30 days depending on the delivery tariff and the distance of the country.

In our experience, international delivery usually takes from 10 to14 days. These days, a parcel to USA comes in 7 days , for example.

Approximate delivery time by country can be found in this list.

If you want faster delivery, choose EMS.

Free International Shipping

Free international shipping is available on orders of $150, €125, £110 or 11,000 ₽.

Russia

We use Russian Post or express delivery EMS.

Delivery options will be calculated and available for selection after entering your zipcode.

Track the shipment by tracking number

Learn the delivery time

Free delivery in Russia

Free delivery in Russia is available with an order of $100, €85, £75 or 7,500 ₽.

If the amount of the order exceeds this threshold, the “Free Shipping” option will appear on the checkout page.

Moscow

Courier delivery can be made on the day of order (if the order is placed before 12:00) or the next day as the earliest delivery.
Cost of courier delivery: $6, €5, £4, 400 ₽.

After placing an order we will contact you to discuss suitable time of delivery.

Local pickup from Mitino metro station: free of charge

Moscow courier delivery and Local pickup can be payed online in any available currency (USD, EUR, GBP, RUB) and only in RUB if you want pay to our courier.

Our manager will contact you after you place your order.

Postal Delivery: the same rules apply to postal deliveries within Moscow as to standard deliveries within Russia.

Payment

We accept bank cards and PayPal payment in rubles, dollars, euros and pounds. Use the button on the main menu to change currency.

If you have trouble making a payment, contact us through the feedback form or in the chat box on the bottom right side.

If you have trouble making a payment, please contact us.

Pay via PayPal

Use PayPal to pay with your bank card or with funds available in your PayPal account in USD, EUR, GBP and RUB.

PayPal works with Visa, MasterCard, American Express and Maestro. If you have a PayPal account, use your username (email address) and password to pay for purchases.

If you’re paying without registering, you’ll need to enter your credit card info, address, phone number, email address and other required fields. Follow the instructions on the PayPal site.

You can read the payment terms, buyer protection rules, and terms of protection on PayPal’s site

Pay by card via Alfa Bank

Pay via Alfa Bank if you wish to pay by VISA, MasterCard, MIR, JCB or UnionPay.
This payment method is only available if you pay in Russian rubles.

Why didn’t my payment go through?

  • the bank card is not designed for online payments, as you can find out by contacting your Bank
  • not enough credit on the debit card
  • data on the card were entered incorrectly
  • The validity of the debit card expired

Cash Payments

Cash payment is only available for pickup and courier delivery in Moscow.

Exchange and Return

All international orders are final. Exchanges and returns only apply for the orders made from Russia.

The next terms of exchange and return are applicable for Russia only.

Exchanges and returns are possible within 7 days of payment, as long as the product’s appearance is intact. Return shipping will be charged to the buyer and must be no longer than 10 days.

Card payments do not allow cash back. The refund procedure is regulated by the rules of international payment systems.

The procedure for return of goods is regulated by Article 26.1 of Federal Law “About Protection of Consumer Rights.

Refund for the product is possible only if you still have the preserved appearance and consumer properties of the product, as well as a document proving the fact and conditions of purchase of the said product

Repayment of the proper quality product is possible if you still have the preserved appearance and consumer properties of the product. The consumer shall not be entitled to refuse a properly fitting product with individually distinctive features if the product in question can only be used by the person purchasing it.

The consumer shall not be entitled to refuse a properly fitting product with individually distinctive features if the product in question can only be used by the person purchasing it.

When the consumer rejects the product, the seller must refund the amount of money paid by the consumer under the contract, excluding the seller’s costs of shipping the returned product from the consumer, no later than ten days from the date of the consumer’s request for return.

For the refund to your bank card you must complete the “Application for Money Refund,” attach a copy of your passport and send the documents by email.

The refund will be issued to the bank card within 21 business days of receipt of the application.

The amount of refund will be equal to the amount of purchase. The claim and refund period starts from the day the company receives the claim and is calculated in business days not including holidays.

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